To ensure a seamless experience for all our clients and to respect the time of both our clients and our practitioners, we kindly ask you to review and adhere to the following policies:

Booking & Payment

• All appointments must be booked via email only.

• A full payment is required at the time of booking to secure your appointment.

• Once a provisional slot is offered, you have 48 hours to complete payment. If payment is not received within this time, the slot will be released to another client.

• Please send your payment confirmation screenshot via email to finalise your booking.

Appointment Duration & Punctuality

• Each appointment with Iris is allocated 1 hour and 30 minutes of dedicated treatment time.

• If you arrive late, your treatment will still end at the originally scheduled time. We regret that late arrivals cannot be extended into the next client's slot.

Clinic Phone Use

• The clinic phone is reserved strictly for same-day emergencies related to your appointment.

• All bookings, payments, and general enquiries must be communicated via email.

Cancellation & Rescheduling Policy

• We require at least 48 hours' notice for any cancellations or rescheduling.

• Cancellations made with less than 48 hours' notice will result in the full treatment amount being retained.

• To cancel or reschedule, please email us as soon as possible.

We appreciate your understanding and cooperation in helping us maintain a smooth, fair, and efficient scheduling system for everyone.

For any questions, please contact us via email.